Skybus CEO Bill Diffenderffer tells Airline Business "we're creating new markets" with the carrier's choice of airports. Airline Business writes Skybus "is building up a national route system by looking for airports that are in effect alternatives to the (already)...
American Airlines is turning its focus to customer service -- an area in which it was plagued by storm-related operational problems. "We're going to make sure next summer is better than this summer was," David Cush, American's senior vice president...
In addition to its story on American's efforts to refocus on customer service (see above), The Dallas Morning News (free registration) also runs a detailed Q&A with Mark Mitchell, who the paper dubs AA's "new tsar of customer service." The...
JetBlue will add three new daily nonstop routes to Orlando. Service from Buffalo and Rochester, N.Y., will start Nov. 15, with JetBlue using Airbus A320 aircraft on both routes. Service from Portland, Maine, begins Jan. 10 on Embraer E190 jets....
From USA TODAY reporter Roger Yu's Airport Check-in column: "A planned $1.1 billion international terminal at Atlanta Hartsfield-Jackson took a step closer to reality. The city council last week agreed to spend $110 million to build two tunnels for underground...
That's what San Bernardino officials are hoping, saying the converted military base could have regularly scheduled commercial airline service as early as next year, according to The Associated Press. San Bernardino officials say they're negotiating with four airlines, but did...
Delta received approval this morning from the Department of Transportation to begin nonstop service between Atlanta and Shanghai. The route is one of six new daily round-trip routes granted today by the U.S. DOT. Each of the USA's six traditional...
Skybus will add nonstop service between Portsmouth, N.H., and the Florida destinations of St. Augustine and Punta Gorda. The routes -– announced this morning –- will begin Dec. 17 and are Skybus' first flights that will not fly to or...
While most of the early media reports about Skybus have been positive, one of the airline's contractors is drawing negative attention in Washington state. That's where Pacific Western Aviation –- the company that provides customer service and baggage handlers for...
From USA TODAY reporter Roger Yu's Airport Check-in column: "Honolulu International broke ground on a parking garage that will add 1,800 spaces, a 40% increase. It's expected to be completed by 2009, and will be located between the overseas and...
More details are emerging about Continental's planned "reallocation" of regional jets from Newark to Cleveland. The shift is part of the airline's expansion plans for its Cleveland hub. While Continental will fuel some of its initial expansion at Cleveland by...
Beginning June 3, Delta will add nonstop service between Atlanta and Stockholm. The carrier will fly the route six times a week. Stockholm-bound flights will not operate on Mondays while the Atlanta-bound flight will not fly on Tuesday. Delta will...
Another New England airport may be considering a marketing-related name change. This time, it's Bradley International Airport near Hartford, Conn., where the airport's board of directors have started to "brainstorm" about a possible re-naming of the airport, according to the...
